Services

Dell EMC ProSupport Plus for Enterprise

Critical systems deserve our best support. Dell EMC ProSupport Plus for Enterprise is enterprise-class support that is designed to proactively improve the performance and stability of your critical systems through environmental intelligence and the right expertise for your organization. It is designed to not only get you back up and running quickly, but also help you get ahead of problems before they happen. You’ll have the freedom to adopt complex technologies with confidence, knowing Dell EMC’s best resources are with you every step of the way. Choose ProSupport Plus: • Immediate advanced troubleshooting from an engineer that understands the entire Dell EMC product portfolio • An assigned Technology Service Manager – your #1 support advocate, ensuring you get the best possible proactive and predictive support experience • 3rd party software support – we are your single point of accountability for any eligible 3rd party software installed on your Dell EMC system, whether you purchased it from us or not • Predictive analysis2 for issue prevention and optimization enabled by SupportAssist and Secure Remote Services3 • Proactive monitoring, issue detection, notification and automated case creation for accelerated issue resolution enabled by SupportAssist and Secure Remote Services • Semiannual systems maintenance – keep your Dell EMC systems up to date with installation of latest firmware BIOS and drive updates to improve performance and availability • Optional next business day or 4-hour mission critical onsite hardware support response

Dell Client

Call your Account Manager for details, or email Michael.Turney@ingrammicro.com

Dell Enterprise

Call your Account Manager for details, or email David.Martin@ingrammicro.com